Refund policy

This is our no-bullshit policy

If there's an issue with your order, reach out to us at two48productions@gmail.com as soon as possible. Tell us what happened, include your order number, and send photos if something arrived damage, defective, or incorrect.

We'll take a look and do what we can to make it right. Depending on the situation, that may mean a replacement, exchange, refund, or another solution that makes sense. Include in your initial contact what solution you're seeking and we'll prioritize that. 

Returns and Exchanges

If you need to return or exchange an item, contact us first. Items must be unworn, unused, and in their original condition. 

We handle returns and exchanges on a case-by-case basis. Please don't send anything back without contacting first.

Print-on-demand

Some Two48 products are still made and fulfilled through POD while we are attempting to have more inventory on-hand.

Because these items are made specifically when you order them, resolving an issue may take a little longer than it does with something we have sitting on a shelf. We'll upfront with you about the process and keep you updated until it's handled. 

Damaged, Defective, or Wrong Item

If we screwed something up- or your order shows up damaged- let us know as soon as you can. Send us your order number and a couple photos so we can figure out what happened and get it handled. 

Bottom Line

We're a small business ran by real people. Treat us fairly and we'll do the same for you. if there's a legitimate problem with your order, we're not going to leave you hanging. Montana raised us better than that.